Competitive Payment Process Update

Posted by Twigsby on 6/18/2019

Hey folks,
We’ve seen continued questions regarding the current process for Competitive payments. We recognize that we failed at making the current process as easy to navigate and understand as it should be. We’re going to fix this and would like to update you on future improvements we’re making to the overall process. For those players who are still experiencing issues, we’re working to be more proactive in collecting any incomplete or incorrect information that we need to process payments.

Payment Process Improvements (COMING SOON)

Our primary areas of focus for improvements to the Competitive Payment process include: (i) providing players with status updates, via email, on a regular basis; (ii) creating a more intuitive landing page and payment flow that allows players to more easily track the status of their payments; and (iii) enabling players to more easily make changes to their information. Find more details on the upcoming changes below:
  • We will now be sending regular email updates on payment status to players.
    • Please note that all communication and payment information will be processed via the email associated with your winning EpicID.
  • The tax information verification process and “Prize Acceptance and Release Form” segments will now be combined into the same location.
    • For minor players, their parent/guardian will also need to provide their email and phone number to accept the payment on behalf of the minor.  
      • Note: The minor is still considered the prize recipient and will be issued a 1099-Misc or 1042-S, as applicable, by Epic.
    • Tax verification can take up to two weeks.
    • Once the tax information verification process has been completed, players will only need to agree to the consent form for future events.
  • Future improvements will enable players to more easily update their information without the need for assistance from Player Support. This includes updates to a player’s tax ID, tax country, address, and name.
  • On the payment portal, we will also be clearly displaying to players the events they’ve qualified for, the prize (pre-tax) that they’ve won, the amount taxed, the net payout they’ve received, and the status of their tax verification and payment.


New Payment Flow (COMING SOON)

Once the Tax Interview and consent form process have been completed and approved, you’ll receive an Account Activation email from HyperWallet. After accepting this email, you’ll be prompted to follow the HyperWallet process for providing payment information.
After the payment verification process has been completed and approved, players will be able to track the status of their payment on HyperWallet (Created, Pending Action, Processing, Released). More information on this flow will be provided once it becomes available.

Winners Before April 2019

If you won a prize in a tournament prior to April 2019, you will still need to continue using our existing payment flow. Our Player Support agents have begun actively reaching out to any players who have yet to submit payment information to help them through the process.
To track folks down, we’re sending an email to all accounts associated with a winning EpicID who have not submitted the required information or who have yet to be paid. In this email, we’re including specific instructions regarding payment next-steps, along with contact information for a Player Support agent to help guide you through the process.

We’re also sending in-game messages via the Gift Box system to inform players which email address they need to check to continue the payment process.

Players who became eligible for a prize from an event that occurred after April 1, 2019, will be able to use the improved payment process described above once they become available.

Still Need Assistance?

For further assistance regarding the Competitive Payment process, please send an email to [email protected]. A Player Support agent will be assigned to your case once we receive your email, so be sure to keep an eye on your email for a response.