Posted by Twigsby on 6/18/2019
Originally posted at https://www.epicgames.com/fortnite/en-US/news/competitive-payment-process-update
We’ve seen continued questions regarding the current process for Competitive payments. We recognize that we failed at making the current process as easy to navigate and understand as it should be. We’re going to fix this and would like to update you on future improvements we’re making to the overall process. For those players who are still experiencing issues, we’re working to be more proactive in collecting any incomplete or incorrect information that we need to process payments.
Once the Tax Interview and consent form process have been completed and approved, you’ll receive an Account Activation email from HyperWallet. After accepting this email, you’ll be prompted to follow the HyperWallet process for providing payment information.
After the payment verification process has been completed and approved, players will be able to track the status of their payment on HyperWallet (Created, Pending Action, Processing, Released). More information on this flow will be provided once it becomes available.
If you won a prize in a tournament prior to April 2019, you will still need to continue using our existing payment flow. Our Player Support agents have begun actively reaching out to any players who have yet to submit payment information to help them through the process.
To track folks down, we’re sending an email to all accounts associated with a winning EpicID who have not submitted the required information or who have yet to be paid. In this email, we’re including specific instructions regarding payment next-steps, along with contact information for a Player Support agent to help guide you through the process.
We’re also sending in-game messages via the Gift Box system to inform players which email address they need to check to continue the payment process.
Players who became eligible for a prize from an event that occurred after April 1, 2019, will be able to use the improved payment process described above once they become available.
For further assistance regarding the Competitive Payment process, please send an email to [email protected]. A Player Support agent will be assigned to your case once we receive your email, so be sure to keep an eye on your email for a response.